How our services are delivered and how merchandise ships
Effective date: August 19, 2026
Our aftercare services are provided locally. Depending on the arrangement you choose, we pick up your pet from your home or your veterinary clinic and return your pet's remains to you in person, to your veterinary clinic, or by delivery to your address. Timing is confirmed with you when the arrangement is made.
Orders for urns and memorial merchandise are typically processed within 2 to 5 business days. Personalized and custom items can take longer, and we will let you know the expected timing when you order. Orders ship by USPS, UPS or FedEx with tracking, and any shipping charges are shown before you complete your purchase. We currently ship within the United States.
You are welcome to pick up merchandise and your pet's remains at our location:
6620 Storm Cat Lane, Ste 101, Burleson, Texas 76028
If a shipment is delayed, lost or arrives damaged, contact us and we will make it right:
Phone: (817) 350-4999
Email: info@lonestarpetservices.com
Address: 6620 Storm Cat Lane, Ste 101, Burleson, Texas 76028